Privacy policy.

This policy explains how GYB LIMITED collects and uses your personal information when you visit our website or contact us through it. We’ve written it in plain English. If anything is unclear, please get in touch.

Who we are

GYB LIMITED (“GYB”, “we”, “us”) is the controller of the personal information described in this policy. We are a company registered in England and Wales, company number 11123299.

Registered office: Incubator, 115 New Bridge Street, Newcastle upon Tyne, NE1 8ST.

Email: hello@gybuk.com

We handle personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What we collect

When you fill in the contact form on our website, we collect:

• your name
• your email address
• your phone number
• your company name
• your job title or role
• your company’s annual turnover band
• the services you’re interested in
• your message

We only collect what you choose to send us. Please don’t include sensitive information (such as health details) in your message.

How we use it

We use this information to read and reply to your enquiry, arrange a first call if you’d like one, and understand which of our services might suit your business.

We don’t sell your information, and we don’t use it for marketing unless you’ve separately agreed to that.

Our lawful basis

We rely on:

• Legitimate interests: responding to enquiries that people send us about our services.
• Steps prior to entering a contract: where you ask us about working together, we use your details to take the steps you’ve asked for before any agreement is in place.

Who we share it with

We use a small number of trusted service providers to run our website and email:

• Webflow: hosts our website and processes contact form submissions on our behalf.
• Microsoft 365: provides our email, which we use to receive and reply to enquiries.

These providers act on our instructions and must keep your information secure. We don’t share your information with anyone else unless the law requires us to.

International transfers

Webflow is based in the United States, so information submitted through our website may be transferred to and stored outside the UK. Where this happens, we make sure appropriate safeguards recognised under UK data protection law are in place to protect your information.

How long we keep it

We keep enquiries for up to 2 years from our last contact with you, then delete them. If you become a client, we’ll keep the information we need for as long as we work together and for any period afterwards that the law requires.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct information that’s wrong or incomplete
• ask us to delete your information
• ask us to restrict how we use your information
• object to us using your information on the basis of legitimate interests
• ask us to transfer your information to you or another organisation, where this applies

To use any of these rights, email hello@gybuk.com. We’ll respond within one month.

Keeping your information safe

We take sensible steps to protect your information, and we limit access to people who need it to respond to you.

Cookies

For information about cookies on our website, please see our Cookie Policy.

Complaints

If you’re unhappy with how we’ve handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.